Terms and Conditions

Thank you for taking the time to view and read our Terms and Conditions. By using this site, subscribing to our Mailing List, purchasing a downloadable or physical product from our Store, or enrolling in our school – Deborah Wirsu Textile Arts Academy – you are confirming that you have agreed with these terms.

These Terms and Conditions are reviewed frequently and updated as necessary.

These Terms and Conditions were updated on: 16 April 2016.

Your privacy

Your privacy is important to us. This site is secured by SSL – Secure Socket Layer.

For a detailed description of our Privacy Policy, please visit our Privacy Policy page.

Website downtime

We endeavour to deliver our services using a reliable hosting service. However, inevitably, there may be periods of downtime. Some downtime is instigated by our hosting service and is out of our control. These periods are infrequent and generally of short duration.

We endeavour to give advance warning of any planned downtime and strive to restore normal services as quickly as possible.

Use of content – Copyright

Information, videos, tutorials, patterns and workshops provided by Deborah Wirsu represent an enormous investment of time and energy. Please respect that all content on this site is Copyright and should not be shared or used in any way that breaches Copyright laws.

Free tutorial videos located on the Deborah Wirsu Textile Artist YouTube channel are also copyright. They may be shared according to the rules laid down by YouTube, but should not be copied in any format or used as teaching material without the express permission of Deborah Wirsu.

Health and Safety

The information and instruction found on DeborahWirsu.com is the opinion of Deborah Wirsu and guest presenters. All content is believed to be accurate and safe and is offered in good faith. The practices represent considerable experience on the part of Deborah Wirsu, so viewers and users of this information must accept responsibility for their own health and safety when using any products or techniques suggested here.

Deborah Wirsu and DeborahWirsu.com accepts no responsibility for harm or injury to any viewer or reader as a consequence of the content. We expect readers and viewers to act responsibly and sensibly at all times.

Please note that many of the techniques suggested here are not suitable for children. Where any instructions, workshops or tutorials are designed specifically with children in mind, this will be advised.

Mailing List

Subscription to our Mailing List entitles you to free Newsletters, delivered to your email address. You may unsubscribe at any time, without penalty or questions.

Refund Policy

We would never want you to be unhappy with any purchase from DeborahWirsu.com.

If you are unsatisfied with any product purchased from DeborahWirsu.com you are entitled to a full refund if DeborahWirsu.com or Deborah Wirsu has not delivered such product as promised. Faulty products will be replaced. Downloadable products (e.g. PDF patterns) are not refundable once purchased, however, if you are having difficulty downloading the pattern then please contact us as we will mail you a hard copy by post.

Online workshops and courses purchased from Deborah Wirsu Textile Arts Academy: If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Online Store – Ordering FAQs

Online orders

All orders received at DeborahWirsu.com are processed using PayPal. This allows payment from major credit cards or funds in your PayPal account. Funds are processed in Australian dollars (AUD).

During the ordering and checkout process you will be prompted to create an account at DeborahWirsu.com (this is not a PayPal account). This is advisable if you are purchasing a downloadable product as you can review your past order history in your account details. Your details are not used for the purposes of sending unsolicited mail, and are never divulged to a third party. Your privacy is respected at all times. 

How do I set up a PayPal account?

Go to www.paypal.com to set up a secure account for your online payments. This is an easy process and once your account is set up you can send funds to DeborahWirsu.com.

Payment via major credit cards is possible via PayPal without setting up a PayPal account. Visit the PayPal site for more information. You will need to click on ‘Don’t have a Paypal account’  and follow the prompts. You will then be able to pay with your credit card without setting up a Paypal account.

I don’t want to use PayPal and would like to pay by another method. Is this possible?

Yes, certainly! Please contact Deborah Wirsu with your request. Payments can be processed via direct bank transfer. For Australian residents, payment by cheque or money order is also acceptable. Downloadable products will be emailed once your payment has been received and cleared.

Prices are in Australian dollars – please allow for currency differences.  Funds will be received in Australian dollars (AUD) only. Paypal and banks will deal with currency differences.

Currency Converter

For an APPROXIMATE indicative conversion into your home currency, try our Currency Converter located in the sidebar. Please note: Exact amounts are calculated by banks at the time of purchase. I have no control over fees and charges.

Downloadable products and Order processing

All downloadable products are available by instant download once payment has been made. These products will be labeled ‘Instant Download’ or ‘PDF’. You will also receive an emailed order receipt with your download link.

Free downloadable products are available immediately.

No shipping costs apply to downloadable products.

All orders are processed immediately if payment is made via PayPal. For other payment methods orders will be processed and the files emailed within one day of receipt of payment.

Downloadable products can be downloaded as many times as you like, once you have logged into your account.

We aim to process, package and despatch all ordered physical products within 1 – 3 days of receiving the order.

Guarantee

If you are unhappy with your purchase and the problem is due to an error in the pattern or product fault, please contact us.

If you are having difficulties receiving the download either directly from the website, or via email, we are happy to discuss mailing a copy of the pattern to you. Please contact us if you wish to discuss this option.

Order error

Should there be a mistake in your order, please contact us immediately. We will re-despatch the order by email, or as outlined in the Guarantee.

Shipping Rates

Downloadable Products: No shipping applies to downloadable products.

Physical Products: Flat rates apply, regardless of order size:

Australia: $10.00 flat rate

International: $25.00 flat rate

When will I receive my order?

Unfortunately, we have no control over local or international postage or shipping times. Delays sometimes occur, particularly where customs regulations apply.

Your (physical) products will be despatched by standard local or standard airmail international.

I need to receive my order quickly, or would like it insured

Should you require a faster (and thus more expensive) shipping option, or you wish us to take out postal insurance, please contact us and we will advise on the cost.

Join our Mailing List

Thank you for joining our Mailing List. We look forward to keeping you informed with all the latest news from Deborah Wirsu Textile Artist.

Talk to us

Email:

You are welcome to email us at any time:

deb@deborahwirsu.com

Post:

Deborah Wirsu

PO Box 261, CHADSTONE CENTRE, VIC, 3148, AUSTRALIA