Ordering FAQs

ORDERING

Online orders

All orders received at DeborahWirsu.com are processed using PayPal. This allows payment from major credit cards or funds in your PayPal account. Funds are processed in Australian dollars (AUD).

During the ordering and checkout process you will be prompted to create an account at DeborahWirsu.com (this is not a PayPal account). This is advisable if you are purchasing a downloadable product as you can review your past order history in your account details. Your details are not used for the purposes of sending unsolicited mail, and are never divulged to a third party. Your privacy is respected at all times. 

How do I set up a PayPal account?

Go to www.paypal.com to set up a secure account for your online payments. This is an easy process and once your account is set up you can send funds to DeborahWirsu.com.

Payment via major credit cards is possible via PayPal without setting up a PayPal account. Visit the PayPal site for more information. You will need to click on ‘Don’t have a Paypal account’  and follow the prompts. You will then be able to pay with your credit card without setting up a Paypal account.

I don’t want to use PayPal and would like to pay by another method. Is this possible?

Yes, certainly! Please contact Deborah Wirsu with your request. Payments can be processed via direct bank transfer. For Australian residents, payment by cheque or money order is also acceptable. Downloadable products will be emailed once your payment has been received and cleared.

Prices are in Australian dollars – please allow for currency differences.  Funds will be received in Australian dollars (AUD) only. Paypal and banks will deal with currency differences.

Currency Converter

For an APPROXIMATE indicative conversion into your home currency, try our Currency Converter located in the sidebar. Please note: Exact amounts are calculated by banks at the time of purchase. I have no control over fees and charges.

Downloadable products and Order processing

All downloadable products are available by instant download once payment has been made. These products will be labeled ‘Instant Download’ or ‘PDF’. You will also receive an emailed order receipt with your download link.

Free downloadable products are available immediately.

No shipping costs apply to downloadable products.

All orders are processed immediately if payment is made via PayPal. For other payment methods orders will be processed and the files emailed within one day of receipt of payment.

Downloadable products can be downloaded as many times as you like, once you have logged into your account.

We aim to process, package and despatch all ordered physical products within 1 – 3 days of receiving the order.

Guarantee

If you are unhappy with your purchase and the problem is due to an error in the pattern or product fault, please contact us.

If you are having difficulties receiving the download either directly from the website, or via email, we are happy to discuss mailing a copy of the pattern to you. Please contact us if you wish to discuss this option.

Order error

Should there be a mistake in your order, please contact us immediately. We will re-despatch the order by email, or as outlined in the Guarantee.

SHIPPING RATES

Downloadable Products: No shipping applies to downloadable products.

Physical Products: Flat rates apply, regardless of order size:

Australia: $10.00 flat rate

International: $25.00 flat rate

When will I receive my order?

Unfortunately, we have no control over local or international postage or shipping times. Delays sometimes occur, particularly where customs regulations apply.

Your (physical) products will be despatched by standard local or standard airmail international.

I need to receive my order quickly, or would like it insured

Should you require a faster (and thus more expensive) shipping option, or you wish us to take out postal insurance, please contact us and we will advise on the cost.